SHIFT Payments allows buyers and sellers to use various forms of payments on SHIFT. SHIFT Payments users can pay with and accept payment by credit card, debit card. This policy explains all of your rights and obligations when using SHIFT Payments.
Accepting These Terms
SHIFT's Rights and Responsibilities
Seller Rights and Responsibilities
Appointment of SHIFT as Limited Payment Collection Agent for Sellers
1. Accepting These Terms
The SHIFT Payments Policy (or the “Policy”) sets out your rights and responsibilities when you use SHIFT Payments on SHIFT’s services (we’ll refer to SHIFT and SHIFT's mobile apps as our “Services”), so please read it carefully. By using SHIFT Payments, you’re agreeing to the Policy.
The Policy is a legally binding contract between you and SHIFT, Inc., referred to hereafter as “SHIFT.”
SHIFT Payments allows sellers to (a) accept payment by authorized credit and debit card transactions, (b) have those funds credited to a seller’s payment account with SHIFT, and (c) have those funds deposited into a seller’s designated bank account.
SHIFT Payments is only available to sellers who are at least 18 years old who register and are approved for a payment account with SHIFT. SHIFT Payments is currently available to sellers in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.
Sellers may only use SHIFT Payments for the sale of items listed in the SHIFT Marketplace, and agree to ship sold items once a payment transaction is complete and reflected in their payment account. SHIFT reserves the right to terminate a seller’s access to SHIFT Payments if the seller uses SHIFT Payments in any other manner.
Buyers may authorize a payment with any major credit or debit card accepted by SHIFT.
3. Third-Party Services
SHIFT has engaged third-party service providers to perform many of the services related to Transaction, including card processing, currency exchange, identity verification, fraud analysis, and regulatory compliance.
SHIFT partners with Moolah, Authorize.net, and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, SHIFT reserves the right to contact you directly and to seek payment.
SHIFT may share your personal or transactional information with those third-party service providers when it's necessary to process payments.
By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users, non-US users, and India residents.
If SHIFT receives notice that your Site's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending your selling privileges, or removing certain payment methods.
4. SHIFT’s Rights and Responsibilities
As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.
SHIFT may refuse service of SHIFT Payments to anyone, for any reason, at any time.
In the event that a buyer does not make payment for the purchase of a legitimate item sold using SHIFT Payments (e.g., where the buyer used a stolen or unauthorized credit card), SHIFT may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Program here.
SHIFT will send you any relevant notices regarding your use of SHIFT Payments in accordance with our Electronic Communications Policy.
5. Seller Rights and Responsibilities
A. Use of SHIFT Payments. If you live in a country in which SHIFT Payments is available, you are required to sign up for SHIFT Payments, which will result in your shop accepting payment through authorized credit and debit card transactions. For you to sign up for SHIFT Payments and receive payment for transactions made through SHIFT Payments, you must provide valid account information for a bank account in the United States, Australia, Canada, the European Union, Hong Kong, New Zealand, Norway, Singapore, or Switzerland. Without this information, SHIFT cannot pay you! You can find instructions about how to upload your bank account information here. If you live in a country in which SHIFT Payments is available and you do not provide SHIFT with this information, SHIFT may refuse you access to the Services until you do so.
B. Payment Accounts. A payment account allows sellers to track payment amounts, refunds, and fees related to transactions and seller services. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use any name they are not legally authorized to use. Sellers authorize us, and authorized agents, to verify their information (at registration and on occasion when using the Services) by accessing public records and obtaining credit reports about the sellers. SHIFT verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.
Payment accounts are only available to individuals who are eligible to be sellers on SHIFT’s Services and who have a valid credit or debit card on file with SHIFT, unless they are exempt from this requirement. Sellers who have bank accounts established in Austria, Germany, and the Netherlands are not required to have a credit card on file with SHIFT to have a payment account.
In the event that a buyer submits a chargeback, SHIFT will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. SHIFT reserves the right to recoup funds associated with buyer chargebacks.
D. Communications. We will inform sellers of each transaction, or of other information pertaining to SHIFT Payments, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email through SHIFT’s dispute resolution tool.
E. Refunds. Refunds or adjustments paid by SHIFT to buyers for payments made through SHIFT Payments may be initiated using the refund functionality in the seller's payment account. Any such funds paid by SHIFT to cover refunds will be deducted from the seller’s payment account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s payment account.
Fully refunded transactions may be eligible for cancellation in accordance with our Cancellation Policy.
F. International Trade Laws. You agree that your use of SHIFT Payments will not involve any countries, entities, individuals, or items prohibited by sanctions, embargoes, regulations, or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies. See our Sanctions Policy for more information.
G. Information on Cardholder Charges. Please note that your bank or card provider may charge additional fees (including cross-border fees) for transactions that you make on SHIFT. These fees are not charged by SHIFT and are at the discretion of your bank. Please contact your bank for further details.
6. Appointment of SHIFT as Limited Collection Agent for Sellers
Each seller appoints SHIFT as its agent for the limited purpose of receiving, holding, and settling payments to seller. SHIFT will settle payments that are actually received by SHIFT to each seller, less any amounts owed to SHIFT and subject to these Terms. Each seller agrees that a buyer payment received by SHIFT, on behalf of seller, satisfies the buyer's obligations to make payment to seller, regardless of whether SHIFT actually settles such payment to seller. If SHIFT does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against SHIFT and not the buyer.
A. Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s payment account. Transactions are considered complete once the payment is approved by SHIFT or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s payment account balance.
Funds in a payment account balance are eligible for deposit (the “Available Funds”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.
B. Country and Currency Options. Available Funds can only be deposited into bank accounts, in the domestic currency of the account, in the United States, Australia, Canada, the European Union, Hong Kong, New Zealand, Norway, Singapore, and Switzerland in the following currencies: US Dollars (USD), Australian Dollars (AUD), Canadian Dollars (CAD), Swiss Francs (CHF), Danish Krone (DKK), Euros (EUR), British Pounds (GBP), Hong Kong Dollars (HKD), New Zealand Dollars (NZD), Norwegian Krone (NOK), Swedish Krona (SEK), and Singapore Dollars (SGD).
C. Scheduled Deposits. SHIFT will instruct our payments partners to initiate a deposit of a seller’s Available Funds into the seller’s bank account on a daily, weekly, biweekly, or monthly basis. Sellers can select the frequency of disbursements from their payment account in their account settings. When a seller selects daily disbursements, disbursements will be made on each day that the seller's payment account has a balance equal to or greater than the minimum daily disbursement thresholds listed below. When a seller selects weekly, biweekly, or monthly disbursements, disbursements will be made on every applicable Monday. In this policy we'll refer to the date of disbursement as the "Payment Date." Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date SHIFT initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.
The Payment Date will fall on the next business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the frequency of disbursements, the following deposit will be initiated on the next business day if the seller selects daily disbursements, or on the next applicable Monday if the seller selects weekly, biweekly, or monthly disbursements. When a seller either initially provides or later changes their bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next applicable Payment Date after a period of five (5) calendar days from the date of the requested change.
D. Holds and Delays. In some cases, deposits to a seller's bank accounts could be temporarily delayed by an issue at SHIFT, SHIFT’s third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.
If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put a hold, deposit delay, reserve on the seller’s payment account balance.
A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date, or (b) completion of any investigation regarding the seller’s actions.
Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s payment account.
A reserve is defined as a fixed percentage of a seller’s payment account balance delayed prior to being included as part of a seller’s Available Funds for a period of up to 180 days.
If SHIFT places a hold, deposit delay, or reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.
We always work hard to avoid and minimize any delays. However, please note that SHIFT is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.
E. Escheatment. If SHIFT cannot settle funds into a seller’s bank account, the funds will remain in the seller’s payment account. It is the seller’s sole responsibility to update their bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, SHIFT will escheat the funds to the relevant government authority in order to comply with escheatment laws.
A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, or (d) a seller does not act in accordance with SHIFT’s policies.
B. We may obtain reimbursement of any amounts owed by a seller to SHIFT by deducting from future payments owed to the seller, reversing any credits to the seller’s payment account balance, charging the seller's credit card on file, charging the seller’s payment account, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement.
9. Transaction Fees
A. Overview. SHIFT charges a transaction fee (the “Transaction Fee”) for processing each transaction through SHIFT Payments. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Transaction Fees will be reflected in your payment account and will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Transaction Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Transaction Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Transaction Fee and the adjusted Transaction Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded to the seller's payment account.
B. Fee Amount. Transaction Fees vary based upon the product or service listed in the. Please see this chart for fees based upon the product or service exclusive of VAT, where applicable:
PRODUCTS & SERVICES SHIFT TRANSACTION FEE
Motorcycle parts, garments and accessories 7%
C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller's payment account, SHIFT will settle the associated transaction proceeds in the currency of the seller's payment account. When such a service is required, SHIFT applies an additional 2.5% currency conversion fee. Calculation rates are updated regularly.
D. Value-Added Tax (VAT). Depending on your business status and location, SHIFT may be required to charge VAT on seller fees accrued each month and remit it to the relevant tax authority. VAT is collected on SHIFT Payments processing fees for sellers located in eligible SHIFT Payments countries where required. To learn more about how VAT works on SHIFT, see this Help article.
E. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer's browsing currency, SHIFT will automatically calculate the listing price in the buyer's browsing currency. When such a calculation is required, SHIFT applies an additional currency conversion charge. Calculation rates are updated regularly.
F. Interest. In the United States, SHIFT may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay payment account Available Funds to sellers.
10. Reporting Obligations
Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States or being paid in USD in certain circumstances. Please see this Help article for more details.
To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Site, will be required to provide taxpayer-identification information to SHIFT.
Sellers may terminate this contract and their acceptance of SHIFT Payments at any time by adjusting the Settings in their account with SHIFT. SHIFT may also terminate or suspend a seller’s use of SHIFT Payments at any time.
Upon termination, any non-disputed Available Funds will be deposited into a seller’s bank account. SHIFT reserves the right, upon termination of access to SHIFT Payments, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments, or other amounts that might be paid to buyers in connection with purchases from the seller's payment account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.